Refund Policy
CANCELATION
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To cancel your order and get a refund, please simply send us an e-mail to our customer service and we will refund your order within 14 days if and only if the 12h cancellation condition is respected .
When you place an order on our site, you have 12 hours* to cancel your order from the moment it was placed.
When you place an order on our site, you have 12 hours* to cancel your order from the moment it was placed.
*The customer can still request a cancellation if the withdrawal period is exceeded, however a refund of 30% of the value of the order will be paid to him to cover our various costs incurred for the processing of the order.
RETURNS
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Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For customizable jewelry, no return is possible. These jewels are personalized at the request of the customer. We cannot reuse or resell them.
To make a return, you must have written validation from customer service, which will confirm the return address.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@diyara.fr .
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@diyara.fr .
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@diyara.fr
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@diyara.fr
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Dispatch
To return a product, you must send it by post to the address that we will provide to you by email.
To return a product, you must send it by post to the address that we will provide to you by email.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
